You might be a good listener. But are you an active listener? Do you just sit there with a blank expression and take in everything that’s being said?
An active listener uses body language, facial expressions, and eye movement to let the person speaking know that they’re engaged and present. They are truly and deeply listening.
You use open-ended questions to try to get more information from the speaker. Active listening uses anything at your disposal to get the speaker to share more information. You communicate to that person that their feelings are understood.
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