People often tell you what’s on their minds because they want you to validate what they’re saying. They need to know that it’s okay to have certain feelings or think a specific way. When you validate a tough situation, someone’s experiencing, you let them know they’re not alone.
You validate an experience by adopting the same feelings and emotions. Tell the person that you’re sharing the experience with them and that it’s okay. They should recognize whatever emotions are happening. Then the empathetic person tries to figure out what can be done to fix the problem.
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